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PRIVACY POLICY

A legal disclaimer

📄 PRIVACY POLICY

Effective Date: [Insert Date]
Business Name: BURA (Sole Proprietor – Matej Vidovic)
Location: Ontario, Canada
Contact: bura.info.booking@gmail.com | 548-885-1062 | www.buracare.ca

1. Introduction

BURA (“we,” “our,” or “the company”) is committed to protecting the privacy and personal information of our clients. This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, request a quote, or receive renovation, construction, cleaning, or landscaping services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

2. Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Address of the service location

  • Email address

  • Phone number

  • Billing/payment information

  • Photos or videos provided for quoting purposes

Project Information

  • Details of requested services

  • Notes on site conditions

  • Job specifications or measurements

  • Before/after documentation for quality and warranty purposes

Website/Online Information

  • Contact form submissions

  • Analytics data (e.g., site usage, device type)

  • Social media communication

3. How We Use Your Information

We use collected information to:

  • Provide estimates and quotes

  • Schedule and complete services

  • Communicate regarding appointments, updates, or changes

  • Process payments and create invoices

  • Maintain internal records

  • Improve services and customer experience

  • Provide warranties where applicable

  • Meet legal or insurance obligations

We do not sell your information to third parties.

4. Sharing Your Information

We may share your information only with:

  • Subcontractors performing parts of the project

  • Suppliers delivering materials

  • Insurance representatives (if a claim is involved)

  • Legal or governmental authorities if required by law

All subcontractors or partners agree to confidentiality standards.

5. Data Storage & Security

We use reasonable physical, electronic, and administrative measures to protect your personal information. This includes encrypted devices, secure email accounts, and password-protected systems.

We retain project information only as long as necessary for:

  • Warranty

  • Billing

  • Tax compliance

  • Legal purposes

6. Your Rights

You may request at any time:

  • Access to your personal information

  • Corrections or updates

  • Deletion of personal information (unless legally required to retain it)

  • Information on how your data is used

Contact us at bura.info.booking@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be available on our website and upon request.

8. Contact

For questions regarding privacy, please contact:

BURA – Privacy Officer
Email: bura.info.booking@gmail.com
Phone: 548-885-1062

📄 TERMS & CONDITIONS (Renovation / Construction / Landscaping Services)

Business Name: BURA (Sole Proprietor – Matej Vidovic)
Location: Ontario, Canada
Effective Date: [Insert Date]

1. Definitions

  • “Contractor” refers to BURA, operating as a sole proprietorship.

  • “Client” refers to the individual or entity receiving services.

  • “Agreement” refers to any signed quote, contract, invoice, or work authorization.

2. Scope of Work

The Contractor will perform only the services listed in the official quote or service agreement.
Any additional work requested by the Client—including hidden damage uncovered during work—will be considered a Change Order and billed separately.

3. Materials & Supplies

Unless otherwise stated:

  • All materials, tools, and supplies are included only if specified in the quote.

  • Upgrades or special-order materials requested after agreement signing will result in a price adjustment.

4. Pricing & Estimates

All quotes are valid for 14 days unless stated otherwise.

Prices may change if:

  • Client requests extra work

  • Additional damage or structural issues are discovered

  • Material prices increase unexpectedly

  • Site conditions differ from initial inspection

5. Payment Terms

  • 50% deposit is required before work begins unless otherwise stated.

  • Remaining balance is due immediately upon completion of the full scope of work.

  • Late payments may incur additional fees - 15% interest monthly.

The Contractor may pause or stop work if payments are not made as agreed.

6. Access to the Worksite

The Client must provide:

  • Clear access to the work area

  • Parking for work vehicles

  • Power, water, and restroom access (reasonable accommodation)

Delays caused by lack of access may result in additional charges.

7. Client Responsibilities

The Client agrees to:

  • Remove personal items from work areas

  • Provide accurate information about hazards

  • Maintain a safe environment for workers

  • Allow workers to perform work uninterrupted during normal hours

The Contractor is not responsible for loss or damage of items not removed by the Client.

8. Contractor Responsibilities

The Contractor agrees to:

  • Perform work in a professional and skilled manner

  • Follow building codes and safety standards

  • Communicate any changes or issues promptly

  • Maintain liability insurance where applicable

9. Warranties

  • Workmanship warranty: 12 months on labour unless otherwise specified

  • Warranty does not cover:

    • Pre-existing issues

    • Water damage, moisture, or attic/roof damage unless repaired by the Contractor

    • Owner-supplied materials

    • Neglect, misuse, or accidents

Attic/roof-related work is not fully guaranteed if the roof or water-entry source is not repaired.

10. Liability & Damage

The Contractor is not liable for:

  • Damages caused by structural issues or hidden defects

  • Pre-existing conditions

  • Damage caused by improper use, weather, or external factors

  • Client-requested high-risk work

  • Damage to areas outside the immediate work zone

The Contractor’s liability is limited to the value paid for the completed work.

11. Project Delays

The Contractor is not responsible for delays caused by:

  • Weather

  • Supply shortages

  • Client changes

  • Site access issues

  • Discovery of hidden problems

New completion dates will be provided as needed.

12. Cancellation Policy

If the Client cancels after work has begun:

  • Deposit may be forfeited

  • Client must pay for all work completed to date

  • Special-order materials must be paid in full

13. Photography & Documentation

The Contractor may take before/after photos for documentation and quality control.
Photos will not be used publicly without Client consent.

14. Dispute Resolution

Any disputes should first be addressed through direct communication.
If unresolved, matters may proceed through Ontario’s Small Claims Court.

15. Governing Law

These terms are governed by the laws of Ontario, Canada.

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